POLICIES, TERMS AND CONDITIONS:

CANCELLATIONS

I treat every order with special care and immediately start to prepare items for shipment when the order is received.

Due to the speed that I process orders for shipment, I accept order cancellations within 1 hour of the receipt of the order.

Buyer is responsible for making requests within this timeframe.

I do accept returns. Please see my Returns policy if necessary.

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

CUSTOM ORDERS AND MADE-TO-ORDER ITEMS

Custom orders and Made-to-Order items are welcomed. If the occasion arises that the buyer desires to return a custom and/or a made-to-order item, I will retain 30% of the purchase price of the said order, as a fee for the attention and prioritization given to fulfill the order.

When processing a custom/made-to-order item, I facilitate a number of communications in order to provide the buyer with excellent understanding of the item that is being produced. 

A deposit will be required to initiate the start of the production of the item.

Provided that in items were not personalized with a name, or unusual fabric, 30% will be retained as a fee, as previously mentioned.

If I determine that the item was personalized in such a way that reselling the item will be problematic, the item will not be accepted for return. 

In most cases, from the time that a Custom Order is received till the time it is shipped out, is 3 - 5 days, depending on the project. At the time of ordering, an anticipated ship out date will be provided. Timely responses on the part of the buyer will facilitate a quicker shipping time.

PRIVACY

Secure servers protect your information using advanced encryption techniques and firewall technology.

RETURNS

I will gladly accept the return of products that are defective due to defects in workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.

Items that are made as part of a custom order, or from a made to order listing will be refunded at a reduced rate. Please see the section titled, Custom Orders, to review the policy pertaining to that situation.

Conditions of return

• Buyer must return item within 30 days of delivery

• Buyer is responsible for return shipping costs

• Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition

SHIPPING POLICY

Shipping Time -- Most orders will ship the next business day, except in the case of Custom Orders. (See Custom Orders section for information.)

Orders are not processed or shipped on Sunday.

Buyers are provided with a tracking number so that they may estimate the arrival of their order.

I cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. I encourage you to order in a timely fashion to avoid delays caused by shipping.

TAXES

My store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Humbly and Kindly Made holds a presence. For orders shipped to other areas, the buyer is solely responsible for any sales taxes and/or other taxes that may apply.